Talk to us
Pick the route that matches what you need. It gets you to the right person faster than a general enquiry form does.
Card programmes and partnerships
Banks, EMIs and licensed institutions evaluating a white-label programme. Include your jurisdictions, expected volumes and target launch window and we can come back with something scoped rather than generic.
info@otaropay.comVendor due diligence
Requests for the compliance pack, responsibility matrix, data-processing terms or security control documentation.
info@otaropay.comCardholder support
Existing cardholders should contact support through the app, where your account context is already attached and identity can be verified. Email is slower and we cannot discuss account specifics over it.
info@otaropay.comCompany details
src/lib/company.js.Otaro Pay Ltd
FINTRAC M23150730
Suite 250 - #1585 997 Seymour St, Vancouver BC V6B 3M1
A note on what we can answer by email
We cannot discuss individual account details, balances or transactions over email, because we cannot verify identity through it. Account-specific questions go through in-app support, where the session is authenticated. Everything else is fair game.